How to delete your Owlee account and data
Account deletion is only available from within the Owlee mobile app — it cannot be requested through this website.
To request deletion of your Owlee account and all associated data:
- Open the Owlee app on your device and sign in.
- Go to Settings.
- Open Support (the in-app support/feedback form).
- Submit a support ticket requesting account deletion — please include your account email address and state clearly that you want your account and all associated data deleted.
- Our team will process your request and permanently delete your account.
There is no separate web form or website-based deletion flow for Owlee. Deletion requests are only accepted through the in-app support ticket described above, or by emailing admin@quikvard.com from the email address associated with your account.
What gets deleted
When your account deletion request is processed, the following are permanently removed from our systems:
- Your account profile (email, name, language preference)
- Every child profile you created (name, age band, pronoun)
- Any locally cached child reference photos on your device tied to that account (already never stored in our cloud at rest — see the Privacy Policy's Zero-Retention promise)
- All stories and story pages (text and illustrations) you generated
- Your credit balance and transaction/ledger history
- Any cached narration audio tied to your account's stories
This deletion is permanent and cannot be undone.
What may be retained
- Records we are legally required to keep (e.g., for tax, accounting, or fraud-prevention purposes) may be retained for the minimum period required by law, in a form that is no longer linked to your active use of the App.
- Purchase records held by Google Play / Apple App Store are controlled by those platforms, not by us, and are not affected by an Owlee account deletion request.
Timeframe
We aim to complete account deletion requests within a reasonable time after verifying the request comes from the account owner, and in any case within the timeframe required by applicable data protection law (e.g., within 30 days).
Questions
If you have questions about the deletion process, contact admin@quikvard.com.